WebThe software creates help desk tickets and keeps them inventoried until you or your team gets to the specific request. Once you’re done, the software stores tickets in the event folder for later referencing. It’s also easy to instantly create help tickets when you need them. WebAlso remember, if you have to deal with user issues of any kind, Spiceworks can help.Easily track and assign tickets (even the ridiculous ones), keep drive-by user requests to a minimum, and identify your biggest problem users with the Spiceworks Help Desk available for FREE for both cloud and local versions. Suggested Reading:
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WebConvert your emails to tickets By setting up email forwarding rules, you can make sure that all customer emails get automatically converted into tickets in the help desk system. You can also auto-cc every response sent to your mailbox, so you always have a copy of the response handy. Intuitive ticket sortings WebMar 29, 2024 · To change the ticket owner, click the Ticket owner dropdown menu and select another option. Click Save. To finish editing your fallback email address, click Save. ... your contacts will see the updated from name, from address, and email signature when they receive an email from you. Create a new inbox (Professional or Enterprise only) michaels craft store cedar hill tx
Tackle Ticket Submissions with Spiceworks
WebSpiceworks WebJul 15, 2024 · Steps to add your support email 1. Go to Admin > Channels > Email 2. Freshdesk would have created a default support email and listed it in the 'Global Support Emails' section, as shown below. This email is nothing but the one that you were shown when you signed up: [email protected]. WebAug 17, 2012 · Your users can submit and respond to tickets, you can add multiple pages, dd your own knowledge base articles, all in the User Portal for Spiceworks. Table Of Contents What's New In The User Portal Create custom new ticket forms: With 6.0, you can add your own custom ticket forms to collect the information you want, in the order you … michaels craft store careers canada